Refund policy

ORDER CANCELLATIONS:

Due to the nature of our business, our policy is no cancellations will be accepted within seven business days of scheduled delivery date and there is a 10% surcharge for all cancelled orders.

To cancel an order, please send an email to: contact@andinaroses.com with the subject heading cancel order. In the body of the email, include your order number, contact number and specific instructions on what you want to cancel.

NOT HAPPY?

If you are not satisfied with your roses, please email us within 24 hours of receipt of the product or your claim will not be review. You must include digital pictures showing all the roses. WE WILL DO OUR BEST TO KEEP YOU AS A CUSTOMER. PLEASE NOTE, WE CAN'T GUARANTEE COLOR TONE MATCHES; ROSES ARE A NATURAL PRODUCT AND VARY IN COLOR FROM SEASON TO SEASON.