FAQ - Free Delivery Anywhere In The U.S.
Acknowledge ANDINA ROSES operates under the following conditions of use and your decision to use and purchase ANDINA ROSES' products validates your acknowledgment and acceptance of our terms and conditions.
How To Order
When placing your order five days before your desired delivery date, you are buying not just a rose, but a rose with a longer life since all our roses are cut within 8-10 hours of you swiping the card. Our state of the art processing system is very intuitive and user friendly. Once you place the order, you will receive a confirmation email.
Order Cancellations
Due to the nature of our business, our policy is no cancellations accepted within seven business days of scheduled delivery date and there is a 10% surcharge for all cancelled orders.
To cancel an order, please send an email to contact@andinaroses.com with the subject heading "CANCEL ORDER". In the body of the email, include your order number, contact number and specific instructions on what you want to cancel.
Changes to an order
If you would like to change your order, please contact us seven days prior to scheduled delivery date. Any changes received less than seven days from scheduled delivery date may not be honored. There is a $10 fee when there is a change to the delivery address.
Not Happy?
If you are not satisfied with your roses, please e-mail us within 24 hours of receipt of the product or your claim will not be reviewed. You must include digital pictures showing all the roses. We will do our best to keep you as a customer. Please note, we can't guarantee color tone matches; roses are a natural product and vary in color from season to season.
Care
Our roses live longer since they spend less time traveling and almost no time in storage. Besides love and water, roses need some basic care.
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Cut the stem ~1/2" every other day
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The vase should be cleaned and water should be replaced every day
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Add 1tsp of white sugar daily, when replacing water
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Trim all leaves on the stem that are below the water line
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Keep the roses in a fresh and ventilated room, with indirect light (warm temperatures accelerate dehydration in the roses)
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Never store fruits and roses together (fruits produce gases which accelerate the aging of the rose)